Privacy Policy
Last updated 9/9/2025
This Privacy Policy explains how Lehigh WiFi ("Lehigh WiFi," "we," "our," or "us") collects, uses, shares, and protects information in connection with our website (lehighwifi.com) and our subscription internet services (together, the "Services"). This policy does not apply to non‑Lehigh WiFi products or services you may access through our platforms.
1) Information We Collect
We collect information in two main ways:
- Information you provide — for example when you sign up for service, create an account, provide billing details, complete a form, or contact support (name, service address, email, phone, payment info).
- Information collected automatically — limited technical data needed to provide and secure the Services (e.g., device identifiers, IP address, account identifiers). We do not collect your web browsing history, the specific websites you visit, or application usage logs.
We also use cookies and similar technologies on the website to remember preferences and for basic analytics. Learn more about cookies and how to manage them at aboutcookies.org.
2) How We Use Information
- Provide, activate, and bill for Services you request;
- Authenticate users and secure our network;
- Communicate about your account, appointments, and updates;
- Improve Services, troubleshoot, and plan network capacity;
- Comply with legal obligations and enforce our policies.
3) When We Share Information
We do not sell your personal information. We may share information:
- With vendors that help us provide Services (e.g., billing, collections, payment processing);
- With credit reporting agencies as needed for account setup or collections;
- When you direct us to do so, such as adding authorized users to your account;
- To comply with law or legal process, or to protect our rights, customers, or the public;
- As part of a business transaction (e.g., merger or asset transfer), subject to applicable law.
4) Your Choices
- You can update account information by contacting us or via the customer portal.
- You can manage or delete cookies in your browser; doing so may affect website features.
- You may opt out of non‑essential communications by following unsubscribe instructions.
5) Security
We use commercially reasonable safeguards to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6) Retention
We retain information for as long as needed to provide Services, meet legal obligations, resolve disputes, and enforce our agreements.
7) Changes to This Policy
We may update this Privacy Policy as our business and laws evolve. We will post updates on this page and adjust the "Last updated" date above.
8) Contact Us
Questions about privacy? Contact us at [email protected] or (484) 500‑WiFi.